Account Assistance

  • For account, product and performance information, you may reach us by any of these means.

    By phone:
    (800) 321-8563 (Monday - Friday, 6 a.m. - 4 p.m. PT)

    By fax:
    (650) 312-4000 (anytime)

    By email:
    ftiinstcon@franklintempleton.com

    By U.S. mail:
    Franklin Templeton Institutional Services
    One Franklin Parkway
    San Mateo, CA 94403-1906 

  • Distributions may be reinvested in the fund or paid to you via check, ACH, or Fed wire. Call 800/321-8563 for more information.
  • For transactions, call (800)321-8563 and provide the following:

    • Fund name
    • Account number(s)
    • Tax ID number
    • Dollar or share amount

    Requests received in good order prior to the deadlines below will be processed the same business day. Requests received after these deadlines will be processed the next business day. 

    Trading Deadlines

    FundDeadlines for Purchases/RedemptionsSame-day DividendsPayment Due/Proceeds

    All Franklin Templeton Funds1,2

    4:00 p.m. ET
    1:00 p.m. PT

    No

    Close of Fed/Next Business Day

    IFT Money Market Portfolio1,2

    2:15 p.m. ET
    11:15 p.m. PT

    Yes

    Close of Fed/Same Day

  • When wiring payment for purchases, please notify us in advance to ensure wires receive appropriate identification. We do not charge for incoming or outgoing wires. Payment for trades in all institutional mutual funds may be combined and wired to the following:

    Bank information:
    Chase Manhattan Bank
    New York, NY

    ABA routing number:
    021000021

    Credit account number:
    323117694

    Credit account name:
    Franklin Templeton
    Incoming wire account
    (You must name Franklin Templeton Funds as beneficiary.)

    The text portion of the wire must contain the following beneficiary information:

    • Wire control number
    • Franklin Templeton account number(s)
    • Account registration(s)  
  • Funds are wired to a pre-designated bank account as authorized on the original account application or as amended in writing with a signature guarantee3. An original application must be on file before funds will be wired. For redemptions in excess of $100,000, an Institutional Privilege Agreement must also be on file.
  • Trade price and control numbers are available one business day after the trade date at 6 a.m. ET. Call (800)321-8563.

    Confirmation statements are provided for each transaction and revision made to your account (e.g., address changes, phone number change, etc.) All accounts also receive a quarterly asset summary statement listing all year-to-date transactions.